 | Have enough rest before you start your shift. |
| Dress professionally in shirt, dark-coloured pants and covered shoes. |
| Always keep your taxi and taxi boot clean. |
| Display the correct photo I-tag during your shift. |
| Keep small notes and loose change with you at all times. |
| Keep cashless sales draft with you at all times and use it only when the network fails. |
| Be friendly & courteous. |
| Smile and practise safe driving habits at all times. |
| Help passengers with bulky items. |
| Assist wheelchair-bound passenger into the taxi. |
| Ensure passengers’ belongings such as luggage are safely and firmly fastened in the taxi boot before proceeding with the trip. |
| Remember to turn on the taxi meter only when passengers are on board. If you do not have enough change for the fare and passengers request to break the note at a retail outlet or petrol kiosk mid-journey, stop the taxi meter. Resume the journey only after passenger returns to the taxi. |
| Remember to collect the correct fare and return the correct change. |
| Report all lost & found items to the office in the shortest possible time. |
| Behave appropriately in the presence of a female passenger. |
