TAXI SERVICE SURVEY FORM
Dear Passenger ,
To help us improve the quality of our taxi service level, please help us with a short survey.
We value your feedback and we will continue to strive to improve our service further.
Thank you for your time and involvement.

All fields with* must be filled.

About Yourself

Name*
Contact*
Hp
Off
Home
Email*

Your Trip
Pick-up Date
Pick-up Time
:
Taxi Number*
Pick-up Location*
Block/House No.
Road Name*
Building Name
Postal Code

Please choose one rating and tick for each question
1*
Which one of these services do you most frequently use when you need a ComfortDelGro's taxi?
2 DRIVER SERVICE/TAXI TRIP EXPERIENCE YESNO REMARKS (Please provide any details if answer is "NO")
a)* Did the driver greet you?
b)* Was driver friendly and polite?
c)* Was driver in proper attire?
d) Did driver go the extra mile to help you to upload luggages, baby stroller, wheel-chair etc? (if applicable)
e)* Did driver ask for your preferred route?
f)* Did driver make suitable recommendation for the shortest route?
g)* Was driver practicing safe driving skills?
h) Did driver willingly accept cashless payment? E.g. NETS, e-voucher, credit card, etc? (if applicable)
i) Was driver familiar with the use of cashless payment terminal? (if applicable)
j) Did driver politely remind you to bring along your belongings especially in the taxi boot? (if applicable)
3* VEHICLE IMAGE EXCELLENTV GOODGOODSATISFACTORYPOOR REMARKS (Please describe if answer is "EXCELLENT" or "POOR")
a)* The vehicle is well ventilated.
b)* The vehicle is clean and neat.
c)* The vehicle is well maintained - engine was not noisy, seat cushion in good condition.
4 * How would you rate your overall satisfaction onboard ComfortDelGro's taxis?
Suggestions to further improve our taxi service:
Limited to 1200 characters   (1200 characters left)
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