First food. Then groceries. And now, essential medical supplies!
Check out ComfortDelivery, launched by ComfortDelGro Taxi specifically for delivery jobs during the ongoing pandemic period. ComfortDelivery taps on the Company's fleet of taxis and charges at affordable delivery fees to help keep your costs low. We assure you that every package - be it a meal or medicine - will be delivered right to the doorstep in time.
If you are looking for a delivery partner, here are a few good reasons why you should consider ComfortDelivery:
Easy to use platform with no additional set up cost
10,000 taxis at your beck and call
Delivery fee that starts at $6.50 for up to the first 3km
No commission fees, no minimum trips & no lock-down period
ComfortDelGro Taxi has tied up with ALPS Pte Ltd, which is the supply chain arm of the public healthcare system, to deliver essential medication to patients with pre-existing conditions, who require regular refills during the COVID-19 period.
Mondays to Fridays, 10am to 10pm Saturdays: 10am to 6pm
There is no minimum number of trips or lock-in periods before you can sign up for an account. You will also not incur any set-up costs or need additional equipment to start registering.
You will need to register an account for every outlet as the pick-up location is different.
No commission fees will be charged as you will be paying the cabbies directly.
Cabbies who have successfully bid for your delivery jobs through the driver app will come to your restaurant to collect the order.
We advise you to submit your request about 30 minutes ahead of the collection time.
Delivery is estimated to take about 60 to 90 minutes for the first delivery location for a distance that is less than 10km. It may take longer depending on the number of destinations and distance. Deliveries are also subject to traffic conditions and other unforeseen circumstances.
The onus is on the restaurant to pack and seal the food properly in its packaging box and that items are placed in an upright position to prevent spillage. Cabbies will place the order in a box in their taxis and will not tamper or open the packaging. At the destination, our cabbies will practise contactless delivery.
Spillage may sometimes occur in moving vehicles even though our cabbies have been trained to handle food safely and properly. If the spillage is due to our cabby’s poor handling, please resolve the matter directly with the cabby.
We are sorry to learn about the delay. Please contact our Customer Contact Centre via email@example.com or 6552 4523.
ComfortDelivery is a platform that connects you directly with our cabbies. As such, the delivery fee has to be paid to our cabbies upon collection via PayNow (preferred) or cash. We regret that we are unable to facilitate monthly or bi-weekly billing.
If there is a delay in collection, the restaurant would need to compensate our cabby $5 for every 10 minutes’ delay.
To sign up as our partner, please email to our Sales Team at firstname.lastname@example.org. For other issues, please contact our Customer Contact Centre via email@example.com or 6552 4523.