Frequently Asked Questions About Food
Food
What is the new “Food” feature on the CDG Zig App?
Our Eat & Drink feature on the CDG Zig App has been renamed as Food. The features of Food are as follows: Takeaway and Reservation.
“Takeaway” allows you to order ahead and skip the queue. It’s perfect for when you’re grabbing lunch near the office, getting dinner on your way home, or just simply don’t want to stand in line for your favourite meal!
“Reservation” provides you the convenience of checking the availability of your preferred restaurants and reserving a table. You can keep track of all your reservations in the CDG Zig App.
Takeaway
Is there a minimum order for Takeaway orders?
There is no minimum spend required for Takeaway orders.
How do I place a Takeaway order?
- Select “Food” or go to “More” on the Homepage and select “Food”;
- Select “Takeaway” on the top of your screen to see our store offerings;
- Click on your preferred store, then select “Takeaway” at the bottom of the screen;
- Add all your preferred items to cart and tap “View cart” when you are ready to checkout; and
- Select your payment method and click “Checkout” to complete your order.
Please note that only certain stores offer takeaway.
How do I know if my Takeaway order is confirmed?
You will receive in-App notifications at the following stages when your order
- has been placed;
- has been accepted by the store;
- is being prepared by the store; and
- is ready for collection.
If you do not receive in-App notifications, please enable notifications for CDG Zig in your settings.
To check on the status of current or past Takeaway orders, tap on “Food” on the Homepage and select the Order List icon on the top-right corner of the screen. Alternatively, you can select “Activity” at the bottom navigation bar of the Homepage, and tap on “Food” to check your current or past orders under the “In Progress” or “History” tab.
How do I collect my Takeaway order?
After creating your order, you will receive a notification when it is ready for collection. The order confirmation will also be sent to your email, and is also accessible via the Order List icon on the top-right corner of the screen. Simply show the order confirmation details at the store to collect your takeaway.
Can I amend my Takeaway order after it has been placed?
You will not be able to amend your order on the App once it has been created. You can still cancel the order within the first five seconds of ordering and resubmit another one. If the order has been created and you want to change your order, you may contact the store directly. However, please note that changes to the order is at the store’s discretion.
Can I cancel my Takeaway order?
You can cancel your order within the first five seconds of ordering by selecting “Cancel Order”. Once your order is cancelled, you will receive an in-App notification. The refund will be processed within five working days upon the cancellation. Alternatively, you may contact the store directly for cancellation. However, please note that cancellation is at the store’s discretion.
Does CDG Zig offer delivery services?
Currently, we only offer the option to collect at the store, which provides the convenience of skipping queues and ordering ahead.
Will I receive ZigPoints for my Takeaway orders?
Yes, you will earn ZigPoints when you complete Takeaway orders. For more information, please refer to our ZigRewards FAQs here
Can I use my ZigPoints to pay for my Takeaway orders?
Unfortunately, you will not be able to use your ZigPoints to offset the costs of Takeaway orders for now. However, we are currently working on this feature. For more information, please refer to our ZigRewards FAQs here.
Reservations
How do I make a Reservation at a restaurant?
- Select the “Food” tile or go to “More” on the Homepage and select “Food”;
- Select “Reservation” on the top of your screen;
- Choose your preferred restaurant and tap the “Reserve” button located at the bottom of the screen;
- Choose your preferred date and time slot, and the number of people;
- Enter your contact details; and
- You will receive a confirmation email from Chope for your Reservation
Please note that time slots are subjected to the availability of the restaurant.
Can I use a contact detail (name, phone number or email address) that is different from my CDG Zig account to make a Reservation?
Yes, you can indicate a different contact detail when you make a Reservation.
Can I make multiple Reservations?
Yes, you can make multiple Reservations for different restaurants.
How do I check my Reservation details?
Go to the “Food” tile on the App’s Homepage, select the Order List icon on the top-right corner of the screen, and tap on “Reservation”. Alternatively, you can select “Activity” at the bottom navigation bar of the Homepage, and tap on “Food” to check your Reservation details under the “In Progress” or “History” tab. You can also refer to the confirmation email from Chope for your Reservation details.
Why is my Reservation confirmation email from Chope?
Chope is the partner of CDG Zig for Reservations.
Do I need to pay to make a Reservation?
No payment is required when making a Reservation.
How do I amend/cancel my Reservation?
Tap on the “Food” tile and select the Order List icon on the top-right corner of the screen. Under “Reservation”, select the Reservation you would like to amend/cancel and tap on “Edit” or “Cancel”.
How many hours in advance can I cancel my Reservation?
Generally, you can cancel your Reservation 24 to 48 hours prior to your scheduled time. We highly recommend you to check the restaurant’s Terms and Conditions before you make any reservation and cancellation.
Why am I unable to make a Reservation at restaurants appearing under “Takeaway”?
There is currently no Reservation option available for restaurants under the Takeaway category. However, you can still make use of our Takeaway feature to order your food ahead of time and skip the queue.
Will I receive ZigPoints for making a Reservation?
Making Reservations will not earn any ZigPoints. For more information, please refer to ZigRewards FAQs here.
