Frequently Asked Questions About Zig Changi Bus

Zig Changi Bus Frequently Asked Questions

What is Zig Changi Bus?

Zig Changi Bus is an airport bus transfer service that operates in Singapore. It provides travellers a convenient and reliable bus ride from Chang Airport to the city area.

What are the operating hours for the Zig Changi Bus service?

The Zig Changi Bus service operates daily. Please refer to the schedule for pick-up timings.

How do I book a Zig Changi Bus ride?

Booking a Zig Changi Bus ride is available via the CDG Zig App.
For booking steps, please refer to the illustrations below.

Please keep in mind that tickets must be purchased 30 minutes before the bus’s departure time.

What are the benefits of the Zig Changi Bus service?

Travelers may book this service up to 13 calendar days in advance.
A reliable airport bus transfer service that provides a comfortable transfer alternative from the airport in all weather conditions.

Where are the designated pick-up and drop-off locations for Zig Changi Bus?

Travelers may select between two pick-up points in Changi Airport and between two drop-off points in Bendemeer/Chinatown.

Pick-up locations
Terminal 1 Coach Stand (Changi Airport)
Terminal 4 Coach Stand (Changi Airport)

Click here to view map.

Drop-off locations
Mercure Singapore Tyrwhitt (Bendemeer)
Buddha Tooth Relic Temple (Chinatown)

Click here to view map.

How much does it cost for a Zig Changi Bus ride?

A Zig Changi Bus ride costs S$10. Please refer to this service in the CDG Zig App for promotional pricing, if any.
This fare is payable through the CDG Zig App with Mastercard® or Visa.

Are items such as prams and strollers allowed on the Zig Changi Bus service?

Both items are allowed but are subject to space availability at the time of boarding. These items are to be placed in the bus luggage compartment.

Where can I download the CDG Zig app?

The CDG Zig App can be downloaded from both the App Store and Play Store. You can also download the App via this link.

How do I know if I am boarding the correct bus?

Look out for the bus wrapped in yellow and labeled with the CDG Zig logo. (Please refer to the illustration below)
Do show your booking confirmation details to the bus captain for verification upon boarding.

How many seats can I book in each transaction?

Depending on the capacity of the bus and seat availability for the specified time slot, you may book for up to 40 seats in one transaction. All guests in a single reservation should travel at the same time and from the same location.

How early in advance must I book a ride?

You may book up to 13 calendar days in advance for your ride. Please keep in mind that tickets must be purchased 30 minutes before the bus’s departure time.

How do I get confirmation from a booking?

Yes, after a successful booking, you will get an email confirmation. You may also access your booking confirmation information by clicking “Activities” on the bottom navigation bar or “My Deals” under the “Deals” category.

Please refer to the illustrations of the various booking confirmation below.

Am I allowed to board the bus if I do not have a booking?

No, all seats on our Zig Changi buses are by booking only. You may follow the booking steps listed in here to purchase the tickets via the CDG Zig App.

Will the bus captain wait for me if I am running late?

Please be at the pick-up location 10 minutes early. To bring travellers to their destinations on time, the bus will leave on time and will not wait for latecomers.

Failure to board the bus at the designated departure time will be treated as a No-Show. There shall be no refund for any No-Shows.

Am I allowed to board the bus at a different departure time than the one stated in the booking?

No, travellers are only permitted to board the bus at the time specified in their reservation. Travellers who board the bus at a time other than the one specified in their reservation will be denied to board.

Can I cancel or modify my bookings?

After payment has been completed, no changes to your bookings are permitted. There will be no refund for cancellations under any circumstances as well.

Will there be a refund if the booking was cancelled by CDG Zig?

Full refunds will be given to travellers whose bookings were cancelled by CDG Zig due to unforeseen circumstances only, and not by the travellers themselves.

Is there a customer support that I may contact if I require assistance?

For customer support, including lost and found, please contact our customer service via +65 6552 4525 or email [email protected].

Photographic proof and/or extra information may be necessary in some circumstances to adequately examine the matter and assess any request.