Customer Charter

Do’s & Don’ts

Some tips for customers for a pleasant trip on board our taxis:


For the Land Transport Authority's regulations on pick-up and drop-off points

For a list of the Land Transport Authority's CCTV Monitoring Zones

Keep your pet in a cage or muzzle it.

Inform cabby of your preferred route.

Ask for a printed receipt at the end of your trip.

Items found can be collected from our office if they are returned to us. Should you need the cabby to return the found item to your preferred location at your convenience, be prepared to pay for the taxi fare.

Read Terms And Conditions

If cabby does not have sufficient change you may ask for other modes of payment e.g. credit/debit, cash or charge card (please note that an administrative charge is applicable for credit or charge card payment) or ask cabby to send you to a convenient retail outlet or petrol kiosk to break your note. He will be glad to assist.

Don’t eat, drink, litter, smoke or vandalise the taxi so that the taxi is kept clean for the next passenger.

Don’t cancel the booking once it has been confirmed so that the cabby will not make an empty trip.

Inform cabby in advance if you only have big notes (e.g. $50, $100) with you, so the cabby can arrange to break your note along the journey.

Any persons below the height of 1.35m are advised to move to the rear seats.

Terms and Conditions for Lost & Found

ComfortDelGro Taxi Business requests all its Customers to take full responsibility of their belonging when travelling on board any of its taxis. In the event they lose their belonging during a trip, the Company will try its best to locate the belonging but will not be held responsible for any loss or damage to any of the items. Customers are encouraged to pay the metered fare should they request for our taxi drivers to deliver the belonging upon recovery to their preferred address. Customers may also choose to collect their belonging from the Company during office hours (Monday to Friday, 8.00am – 5.30pm).

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