Frequently Asked Questions About ComfortRIDE-Prime Taxis
Prime Taxis booked via CDG Zig App’s ComfortRIDE Frequently Asked Questions
Why is a Prime taxi taking my ComfortRIDE booking that I made through the CDG Zig App?
ComfortDelGro has been appointed by Prime Taxi to manage its taxi call booking services. As part of the service agreement, Prime taxis that are onboarded onto our CDG Zig platform have the option of taking a ComfortRIDE booking job.
Are there differences in fares for ComfortRIDE jobs dispatched to Prime taxis?
There will be no change in the fare structure for ComfortRIDE jobs dispatched to Prime taxis. Passengers will continue to pay a fixed fare as shown on the Mobile Data Terminal onboard a Prime taxi for ComfortRIDE jobs. Those who book via the CDG Zig App will pay the fare according to the ride option selected
What is the booking fee if a Prime taxi is assigned for my ComfortRIDE booking?
ComfortRIDE is a fixed fare option that is determined upon booking confirmation. The fare may adjust according to market demand and supply. There are no additional booking fees, administration charges, and only the prevailing GST applies. Please note that prevailing ERP toll charges and a $5 surcharge will apply for additional stops or distances traveled 5km or less.
Do I have to pay the platform fee if it was a Prime taxi that had taken my ComfortRIDE booking?
The platform fee of 70 cents applies for CDG Zig bookings regardless of the vehicle that fulfils the job.
Can I request for ComfortDelGro taxis only when I book ComfortRIDE on the CDG Zig App?
Yes, you may select the “ComfortRIDE – Taxi only” ride option to request for ComfortDelGro taxis.
Can I cancel the booking if it is a Prime taxi?
We hope that you will not cancel the booking as the Prime taxi is equally equipped to fulfil the trip. By cancelling, it may be harder for us to find a replacement taxi in time.
Am I still entitled to earn reward points when a Prime taxi fulfils the ComfortRIDE booking?
Yes, you will continue to earn ZigRewards points, which you can use to redeem for various benefits on the CDG Zig App.
Am I covered by insurance when taking a ComfortRIDE with a Prime taxi?
You can file a claim against Prime Taxi’s insurance if you’re involved in an accident during your ComfortRIDE trip in the Prime taxi.
If the Prime taxi taking my ComfortRIDE booking was involved in an accident or breaks down during the trip, who should I contact for assistance?
You can contact our Customer Service Centre at 6552 4525 or write in to us via our online enquiry form here.
If you have purchased ComfortProtect through the CDG Zig App for this specific ComfortRIDE booking, you can submit your insurance claim to Hong Leong Assurance (HLAS). To do so, please download the claim form from here and email the completed form along with the necessary supporting documents to: [email protected]. Please include your ComfortProtect Policy Schedule details in all your correspondences.
Please note that HLAS should be notified within 14 days from the date of the accident that resulted in the injury.
If I accidentally leave my belongings in a Prime taxi booked through the CDG Zig app, who should I contact for assistance?
You can contact our Customer Service Centre at 6552 4525, or write in to us via our online enquiry form here or reach out to us through our chatbot on our website, www.cdgtaxi.com.sg. We will do the best we can to locate your lost item and update you. Items found onboard Prime taxis will be returned to their office at 5 Benoi Place.
Who should I go to if I wish to make a complaint about my ComfortRIDE trip which was fulfilled by a Prime taxi?
You can contact our Customer Service Centre at 6552 4525 or write in to us via our online enquiry form here to lodge the feedback. Prime Taxi will conduct an investigation into the matter and follow up with you.
What are the fares if I book a Prime taxi via their booking hotline at 6778 0808?
You can make a current booking or an advanced booking for a Prime taxi (four-seater sedan), as well as for a Prime premium taxi (six- or seven-seater limousine). For the applicable metered fares and fees, you may refer to Prime Taxi’s website here.
What happens if the Prime taxi that I was on was involved in an accident while fulfilling a call booking or a street-hail job?
You can call 6778 0808, Prime Taxi will assist you.
What cashless payment modes are accepted onboard the Prime taxi?
You can pay the metered fare with selected major credit/debit cards, NETS, NETS QR via the payment terminal onboard the Prime taxi. Please note that additional administrative fees (subject to prevailing Goods and Services Tax) may apply.
Can I bring my pet onboard the Prime taxi?
Yes, but animals must be caged or muzzled to be allowed onboard a taxi, with the exception of guide dogs for visually-impaired passengers.
Who should I go to if the Prime taxi that I had called to book through the hotline 6778 0808 did not show up?
You may call 6778 0808 again to check for the vehicle details of the Prime taxi which has been despatched for your booking trip.
Who should I go to if I wish to make a complaint about my trip on a Prime taxi booked via 6778 0808?
You can contact our Customer Service Centre at 6778 0808 or email to [email protected] to lodge the feedback. Prime Taxi will conduct an investigation and follow up with you.
How can I book a limousine taxi from Prime Taxi?
You may call 6778 0808 and speak to our Customer Service agent to book a limousine taxi from Prime Taxi.
Is ComfortDelGro buying or merging with Prime Taxi?
No, ComfortDelGro is only handling Prime Taxi’s booking services and customer service hotline at 6778 0808. Additionally, all Prime Taxi drivers will be integrated into our CDG Zig Driver App, enabling them to accept ComfortRIDE (Taxi or Car) requests. This collaboration does not constitute a merger; rather, Prime Taxi is a client leasing our hardware and utilising our call center services.
Who should I report to if a Prime Taxi driver wrongly charges me?
You can call 6778 0808 or email to [email protected]. Prime Taxi will conduct an investigation and follow up with you.
