Frequently Asked Questions About ComfortRIDE
ComfortRIDE Frequently Asked Questions
What is ComfortRIDE?
Where can I find ComfortRIDE on the CDG Zig App?
Can I book ComfortRIDE through the hotline?
Does ComfortRIDE offer seven-seater vehicles?
Can I book ComfortRIDE at the airport?
Applicable Changi Airport postal codes:
819642 (T1)
– B1, Door 3 – 13
– Jewel, L2, pick-up pillar 7 and 8
819643 (T2)
– L1, Door 5 – 7
819663 (T3)
– B1, Door 1 – 3
– Crowne Plaza Changi Airport
819665 (T4)
– L1, Door 1 – 2
What is the minimum fare for a ComfortRIDE trip?
Is there dynamic pricing for ComfortRIDE fares?
Can I arrange for multiple pick-ups and destinations in a single trip with ComfortRIDE?
What is the fare for multiple destinations for ComfortRIDE?
Are surcharges included in ComfortRIDE fares?
Are metered fares subject to dynamic pricing?
What are the cashless payments available for ComfortRIDE trips?
Can I switch between cashless payments for ComfortRIDE while I am on board the vehicle?
Can I use promo codes for ComfortRIDE?
Yes, you can view the promo codes that you are eligible for when you select ComfortRIDE. Select the promo code you wish to use before you confirm the booking.
Does ComfortRIDE offer advance bookings?
Can I choose my preferred route during my ride?
For ComfortRIDE bookings, drivers are entitled to choose the quickest or most direct route as suggested by GPS navigation.
For Metered Fare bookings, passengers have the option to select the route upon boarding the taxi. In the absence of specific instructions from the customer, the driver is obligated to follow the most direct route to fulfill the journey, in accordance with the Road Traffic Act.
Where Should I Wait For My Ride If My Pick-Up Point Is Below Or Beyond The Ground Floor?
For pickup and drop-off locations beyond the ground floor, passengers are instructed to wait at the designated pickup point corresponding to the postal code, even if the booking designates a different level. For instance, at Woodleigh Mall, passengers should wait at the designated pickup point in Basement 1.
In cases where the building lacks a specified pickup point, passengers are advised to wait at street level, regardless of the booking indicating a higher floor, such as Level 4 Sin Ming AutoCity.
Drivers may impose an additional $5 charge for deviations from the exact pickup location stated in the booking, such as requests for pickup at guard houses or mall pickup points. It is mandatory for drivers to inform passengers before applying any additional surcharge.