ComfortProtect is the only Personal Accident Insurance offered by a local point-to-point transport operator that provides coverage beyond the car ride and up to 24 hours, as well as 14 days of COVID-19 coverage. ComfortProtect is priced affordably at just S$0.30 (inclusive of GST) per policy.
ComfortProtect is underwritten by HL Assurance Pte Ltd (HLAS) and is exclusively distributed by ComfortDelGro Taxi. HLAS is a member of Hong Leong Group, a leading conglomerate with diversified businesses in banking and financial services, manufacturing and distribution, property development and investments, hospitality and leisure, and principal investment with presence in Asia, Europe, North America and Oceania. It is also a licensed general direct insurer with the Monetary Authority of Singapore and is also a member of the General Insurance Association in Singapore.
Accidental Death and Permanent Total Disability – Up to S$50,000 per claim. If you have suffered an injury within 12 months from the time it happened and it is the sole cause of your Death or Permanent Total Disability, HLAS will pay you the relevant percentage as set out in the Scale of Compensation, up to the Benefit Limit.
COVID-19 Cash Benefit – S$500 per claim: HLAS will pay you the Benefit Limit if you
(a) had taken a COVID-19 Polymerase Chain Reaction (PCR) test and are tested positive for COVID-19 within 14 days from the date of your car ride as specified in the latest Policy schedule issued to you; and
(b) are hospitalised to receive in-patient treatment for a consecutive period of at least 3 days.
You are eligible to purchase ComfortProtect if you are between the age of 18 and 65 years old. You must be a Singapore Citizen, Permanent Resident or a foreigner holding a valid pass issued by Singapore government and is residing in Singapore. You must also not be employed in any of the professions listed in the “General Exclusions” terms of ComfortProtect.
When you purchase multiple ComfortProtect polices within the same day, the subsequent policy’s 24-hour coverage for Personal Accident starts after the first policy ends, and up to a maximum of 90 days of coverage.
For the COVID-19 Cash Benefit coverage, there will only be one active coverage at any given time. The coverage period will be effective 14 days from the latest ride’s date.
Please also refer to “Illustrations of Multiple Purchases of ComfortProtect Policies” in the later section of these FAQs.
ComfortProtect can be purchased exclusively via the ComfortDelGro Taxi Booking App and is only available for the ComfortRIDE fixed fare booking option. ComfortProtect will be introduced to the Metered Fare booking option at a later date.
On the App’s booking screen, simply enter your destination(s), then select ComfortRIDE. While waiting for your driver or when you are onboard before the trip ends, you can select “Activate Insurance” on our App’s ComfortProtect menu. Fill up a simple registration form, and you will be able to purchase ComfortProtect for the trip.
Please note that you must use a cashless payment mode (all except for Cabcharge) in the App, in order to purchase ComfortProtect.
So long as you have booked ComfortRIDE and used a cashless payment mode (all except for Cabcharge) in the App, you can opt-in to purchase ComfortProtect before the trip ends. The policy will take effect from the time you go onboard the vehicle.
You can apply any available promo code to the total fare amount, which include the ComfortProtect insurance premium. The promo code must be applicable to the cashless payment mode you have chosen in the App to make the purchase.
ComfortProtect’s coverage is only extended to the passenger who has booked the ComfortRIDE and made the ComfortProtect purchase via the ComfortDelGro Taxi Booking App. It does not cover other passengers on the same ride.
Once you have opted in and activated ComfortProtect, the policy purchased will be automatically applied on each of your subsequent ComfortRIDE bookings.
However, you can always opt-out from purchasing ComfortProtect for your next ComfortRIDE booking. Simply go to the ComfortProtect menu in the App, and tap “Deactivate Insurance” before you make your ComfortRIDE booking.