Frequently Asked Questions About CDG Zig App & Taxi Bookings

CDG Zig App Frequently Asked Questions

What is the CDG Zig App?

The CDG Zig App is ComfortDelGro’s taxi booking App that has been relaunched as part of the Group’s plan to synergise and leverage its core strengths in land transport solutions, whilst making it easier for customers to gain access to the various services that it has on a single platform. It offers users taxi and ride-railing booking features and lifestyle options like restaurant reservation, as well as new services like Electric Vehicle (EV) charging. Over time, it will continue to grow with the addition of more ComfortDelGro services from its range of businesses, from car rental to driving lessons.

Do I need to register for CDG Zig App?

First-time users who do not already have a ComfortDelGro Taxi Booking App account will be asked to register their particulars when they first log onto CDG Zig App.

Is this the same as the CDG Zig App and the ComfortDelGro Taxi Booking App?

CDG Zig is a combination of ComfortDelGro’s taxi booking app and its now-decommissioned lifestyle app Zig. The services that were on the ComfortDelGro Taxi Booking App are now available in the CDG Zig App.

Will the same features that are in the ComfortDelGro Taxi Booking App still be available in the CDG Zig App?

CDG Zig offers users taxi and ride-railing booking features and lifestyle options like restaurant reservation, as well as new services like Electric Vehicle (EV) charging. For booking services, users can continue to choose a taxi or private hire car, as well as make multiple stops. In-App cashless payments for bookings and street hail trips will still be available. Users are automatically signed up with the rewards programme and can continue to enjoy occasional good deals and promo codes.

Will my existing promo codes and ComfortPoints be forfeited when I migrate to CDG Zig App?

All existing favourite locations and journeys, in-app cashless payment options, promo codes and ComfortPoints will be automatically ported over to the new App.

Is there a deadline for me to upgrade to the CDG Zig App?

We hope you can upgrade to the CDG Zig App as soon as possible to enjoy our mobility and lifestyle services.

If I don’t upgrade, can I still use the App?

Your App will remain at the last version from your previous update. We hope you can upgrade to the CDG Zig App as soon as possible to enjoy our mobility and lifestyle services.

Taxi Bookings Frequently Asked Questions

Can I arrange for multiple pick-ups and destinations in a single trip?

Yes, a passenger can have up to two drop-off points when booking a taxi trip using the multiple-stop feature in the CDG Zig App. With this feature, the additional destination surcharge is automatically added into the final fares. However, in the event that the passenger forgets to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.

What is the fare for trips with multiple destinations?

The additional destination surcharge is already automatically added into the final fares. However, if you forget to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.

If the GPS location detected by the CDG Zig App is wrong, how do I amend the address?

If the GPS location detected is wrong, you can tap to change the pick-up location, then manually key in the postal code, building name, block number or street name in the “Pick up from” field to correct it.

How do I remove the address in "Manage Favourites" for CDG Zig App?

If you wish to remove your home or work address, simply go to menu, select “Manage Favourites” and choose either your home or office address to remove it. To remove other favourites, go to menu, select “Manage Favourites”, tap on “Other Favourites”, uncheck the red heart icon to remove it from your list of favourites.

I made a booking via the CDG Zig App. A Mercedes Benz limousine picked me up and my fare ended up being more expensive. How do I prevent that from happening for future bookings?

By default, our system despatches any taxi type unless you have selected your preferred taxi type. To select a specific type such as a normal four-seater, tap “Any Vehicle” when you are at a new taxi booking screen to change to your preferred taxi type.

Can I book a taxi for places such as Legoland or Johor Premium Outlets in Malaysia?

You may book taxis that are licensed to travel to Malaysia that are located at Queen Street taxi stand. However, they are only allowed to disembark passengers at Kota Raya taxi stand and cannot go further to places such as Legoland or Johor Premium Outlets. For more information, you may wish to contact the 24-hour Johor Bahru Taxi Services hotline at 62967054 / 62946943.

How much time in advance should I give to make an advance booking?

Advance bookings need to be made at least 30 minutes in advance. Check out the rates and charges of advance bookings here.

Can I book taxis from the airport?

No. We do not accept booking jobs from the airport. Passengers can queue for taxis at the taxi stands that are available at the different airport terminals.

EV Charging Frequently Asked Questions

What is this new EV Charging feature on the CDG Zig App?

This EV Charging feature is a new service that is available on our new CDG Zig App. It enables users to see the locations of EV chargers that are currently on our network.

Account & Registration

Do I need to register to use the EV Charging service?

Registration is needed for better user experience. Click here to register.

Can I still use the EV Charging service if I don’t register?

For a seamless experience, please register for an account. To register, please go to the CDG ENGIE registration website here. Upon registration, you will be required to add your Visa or Mastercard credit or debit card details for cashless payment when you use the charging service.

Why do I need to add a credit or debit card for the EV Charging service when I have already added credit and debit cards into the CDG Zig App?

The EV Charging is operating on the CDG ENGIE platform which requires you to add in a separate Visa or Mastercard credit or debit card.

What happens after registration?

You will receive an account verification email, which you will need to verify immediately before you can begin charging. If you do not verify your account within 14 days, it will be blocked. Please contact our support team at 6881 8383 if you did not receive the verification email.

What happens if I do not receive an account verification email?

If you do not receive an account verification email, please contact our support team at 6881 8383 to resend the verification email.

What should I do if I forget my password?

Please tap on the “Forgot Password” on the login page to reset your password.

Charging

How do I use the EV charger?

Follow the step-by-step instructions on how to use the charger. Click here for the full-sized image.

How do I get directions to the charger of my choice?

Tap on the navigation button highlighted in the image below and it should launch your default navigation App to guide you to the location of the charger.

How do I know which charger is available for my use?

Click on the location of your choice to check if the chargers at that particular location are available. Chargers that are unavailable will be greyed out.

How do I identify the charger on the CDG Zig App if there are multiple chargers at a car park?

There is a unique five-to six-digit identification number that is displayed on both the charger in the App and the actual physical charger. Please select the charger with the corresponding number to the charger in the CDG Zig App.

Unique ID number on the charger should correspond with the same number on the CDG Zig App.

Why is my EV charging at the rate that is slower than what is stated on the charger?

It could be that the onboard charging system of your EV has not been designed to charge at the rate stated on the charger. You can still charge your EV, although at a charging rate that is limited by your EV.

If I do not unplug after the charging has ended, will it overcharge my EV?

Your EV has a built-in system to prevent overcharging. However, you are encouraged to unplug the charger once charging is completed to give other EV users the opportunity to use the charger.

Can the charger be unplugged in the midst of charging?

The charger cannot be unplugged when it is still charging as the plug will be locked in position.

What should I do if I am unable to unplug the charger after charging is completed?

Try locking and unlocking your EV a few times before you unplug.

What should I do if there is another EV charging at the charger that I wish to use?

You can either wait for the other EV to be done, or use the CDG Zig App to find the next nearest EV charger that is available.

What if the other EV has completed charging but remains in the lot?

You can either wait for the other EV to be done, or use the CDG Zig App to find the next nearest EV charger that is available.

What should I do if the charger is faulty or stopped charging while in session?

If you suspect the charger is faulty, please call our support hotline at 6881 8383 for assistance. Our operating hours are from Mondays to Sundays, 8am to 10.30pm. A technical team will be despatched to your location as soon as possible. However, if the charger has stopped charging while in session, you may need to restart your session to complete the charging

Payments

Do I need to pay parking fees on top of my charging fees?

Prevailing charges by car park operators apply.

How do I make payment for the charging session?

You may charge it to the credit or debit card that is registered with the EV charging service.

What kinds of payments are accepted?

Both Visa and Mastercard credit and debit cards are accepted.

Can I add multiple cards for the EV Charging feature?

You can only add one credit or debit card at a time.

How are charging fees calculated?

The amount that you pay for your charging session is based on the number of kilowatt-hours (kWh) delivered by the charger. All prices are inclusive of GST.

How will I be billed or charged for my charging sessions?

Your charging sessions will be charged to your credit card or debit card. An itemised receipt will be emailed to you at the start of the next month.

How will charging transactions be reflected on my bank statements?

It will be reflected as “Virta EV Charge Proces”, our appointed payment processing provider.

How do I know my charging transaction history?

You may check your charging transaction history via the CDG Zig App.

Assistance

What do I do if the charger is not working or damaged?

Please call our support hotline at 6881 8383 for immediate attention or email to support@cdgengie.com. Our operating hours are from Mondays to Sundays, 8am to 10.30pm.

Eat & Drink

Takeaway Orders

How do I place a takeaway order?

First, tap on the “Eat & Drink” icon on either the home screen or the side-bar menu. Select “Takeaway” and choose your desired F&B Merchant. On the Merchant page, select “Takeaway” and add the desired items to cart. Follow through with the instructions before you make the payment to check-out your order.

If you locate a merchant using the search bar, do note that only some merchants offer takeaways.

How do I pay for my takeaway order?

You may pay for your takeaway order using the credit card saved in the App.

If you have yet to add a credit card, you may tap “Manage Payment” on the sidebar menu and enter your payment details.

How do I know if my takeaway order is confirmed?

You will receive an in-app notification* when the merchant accepts your order. To check on the status of existing orders or past orders, go to “Eat & Drink” and tap on the document icon at the top-right corner of the page.

An in-app notification with updates to your order status will be sent to you when:

  1. your order has been placed;
  2. your order has been accepted by the merchant;
  3. your order is being prepared by the merchant;
  4. your order is ready for collection; and
  5. your order has been cancelled by the merchant.

* Please enable notifications in your settings. 

How do I check my takeaway order status?

To check on the status of existing or past orders, go to “Eat & Drink” and tap on the document icon at the top-right corner of the page.

How do I collect my takeaway order?

After making an order, you will receive an in-app notification informing you that your order is ready for collection. To collect your order, simply show the order information to the respective merchant.

To access your order information, refer to the order confirmation email or tap on the document icon at the top-right corner of the “Eat & Drink” page.

How do I amend my takeaway order after it is placed?

You will not be able to amend your order once it has been placed. You may cancel an order within the first five seconds and resubmit another order, or contact the merchant directly for cancellation. But, please note that cancellation is at the discretion of the merchant.

Can I cancel my takeaway order?

You may select Cancel Order within the first five seconds after placing an order. Alternatively, you may also contact the merchant directly for cancellation, unless the order has already been prepared by the merchant. However, this is at the discretion of the merchant.

If your order has been successfully cancelled, the refund will be processed within five working days upon the cancellation of the order.

What happens after my takeaway order has been cancelled?

An in-app notification will be sent to you when the takeaway order has been cancelled. The refund will be processed within five working days upon the cancellation of the order.

Is there a minimum order for takeaways?

There is no minimum order for takeaways.

Do you offer delivery services?

No, all takeaway orders are for self-collection only.

Eat & Drink

Table Reservations

How do I make a reservation?

Go to the “Eat & Drink” page from the home screen on the sidebar menu. Select “Dine-in” for reservations and your desired merchant.

After accessing the merchant page, select “Reserve”. You may proceed to make a reservation by indicating your desired date and time slot*, the number of people, and your contact details for our merchants to contact you regarding the reservation if necessary.

You will receive a confirmation email from Chope for your reservation.

* Note: this is subject to availability of the restaurant.

Do I need to pay to make a reservation?

No payment is required when making a reservation.

How do I amend my reservation?

You may amend your reservation from the email notification that Chope sends you upon confirmation of your reservation.

Can I cancel my reservation?

You may cancel your booking by selecting “Cancel Reservation” after making a reservation through the App.

Alternatively, you may cancel your order through the confirmation email from Chope by following the link that will be included in the confirmation email. You will need your Reservation Confirmation ID and phone number to log in to access the details of your reservation. You will receive an email from Chope to confirm the cancellation.

For further assistance, you may write to customersupport@chope.co.