Frequently Asked Questions About ZigRewards

Yes, you can purchase Rewards until 1 Feb 2025, 00:00.

You can redeem your ZigPoints on Car Rides and Rewards. For Car Rides, ZigPoints can be used to offset your fare partially once you have a minimum of 1,000 ZigPoints. You can redeem in increments of 500 ZigPoints thereafter, and up to 5,000 ZigPoints per ride transaction.  

For example, if you have:

• 475 points – you are unable to redeem any points
• 550 points – you can redeem 500 ZigPoints
• 1,100 points – you can redeem 1,000 ZigPoints

Eligible transactions include:  

1. Car Rides (taxi or private-hire car bookings)
2. Street-hail trips paired with the CDG Zig app
3. Purchasing of Rewards

You can find your redemption voucher under “Account” on the bottom right corner > “ZigRewards” to view all your available redemption vouchers. Please be reminded to check on the expiry dates of your vouchers.

Expiration is based on ZigPoints activities. In other words, your ZigPoints will not expire but will be extended by six months so long as you complete at least one (1) transaction on the App. Birthday points will expire alongside your ZigPoints after six months of inactivity, regardless of the month they were credited.

If you face an issue with your ZigPoints, please write in to [email protected] within 7 days of the incident. We regret to inform you that we will not be able to review or process any requests written to us after 7 days. Thank you for your kind understanding.