Frequently Asked Questions About ZigRewards
Cessation of ComfortPoints
Why is ComfortDelGro ceasing ComfortPoints?
ComfortPoints will cease to make way for a brand-new ZigRewards programme which will be introduced soon.
Will I earn ComfortPoints for my rides during this transition period?
You are still able to earn ComfortPoints from now until 01 May 2023.
What will happen to my ComfortPoints in my account?
From now until 01 May 2023, you may use your ComfortPoints to offset a portion of your taxi fares via CDG Zig App when you have a minimum of 1,000 ComfortPoints. You may redeem up to 20,000 ComfortPoints per trip. Unused ComfortPoints after 01 May 2023 will be transferred to the new programme based on a 4 ComfortPoints to 1 ZigPoint.
Can I transfer my ComfortPoints to my family member or friend?
ComfortPoints are non-transferable.
When do I need to redeem my ComfortPoints?
All ComfortPoints will have to be redeemed by 01 May 2023. Unused ComfortPoints after 01 May 2023 will be converted and transferred to the ZigRewards programme.
What can I do with my ComfortPoints if they insufficient for redemption?
Unused ComfortPoints after 01 May 2023 will be converted and transferred to the ZigRewards programme.
Why did my ComfortPoints turned zero or reduced on 2 May 2023?
From 2 May 2023 onwards, ComfortPoints will be phased out while we introduce ZigRewards. ZigRewards will be rolled out to all our users from 2 May, which earlier accumulated points from ComfortPoints will be migrated and converted to ZigPoints – as part of the ZigRewards programme. the points being shown in your app from 2 May onwards is the reflection of your number of ZigPoints.
How will my ComfortPoints be converted to ZigPoints in ZigRewards programme?
Unused ComfortPoints after 01 May 2023 will be converted and transferred to the ZigRewards programme. You will receive 1 ZigPoint with every 4 ComfortPoints.
When will I see the converted ZigPoints in my account?
You will see the converted ZigPoints within 14 days of…
ZigRewards
What is ZigRewards?
ZigRewards is a tiered rewards programme for CDG Zig users. CDG Zig App users may earn ZigPoints when they book a car or bus ride and/or purchase any Food using the app. ZigPoints may be used to offset subsequent car ride fares.
How do I register for ZigRewards?
All the users will be automatically enrolled with ZigRewards on completing transaction on the features like Car Ride, Bus Ride and Food on CDG Zig App.
Are there any incentives for me as ComfortPoint user when I move over to ZigRewards?
From 27th March till 30 April 2023, receive 250 ZigPoints as a bonus when you complete your first transaction on the CDG Zig App.
Is there a minimum transaction amount required before I am eligible to earn ZigPoints?
No, there is no minimum transaction amount required.
How do I upgrade from tier to tier under the ZigRewards programme?
There is a total of three tiers in the ZigRewards programme: Elite, Prestige and VIP. Users will be automatically placed in the Elite tier upon registration. Spend $250 and above within 90 days to upgrade to Prestige, and $600 and above within 90 days to upgrade to VIP.
How can I check my membership tier?
Check your CDG Zig app to find out which membership tier you are at. Simply tap on “ZigPoints” and you will see your membership tier status.
How many points do I need to upgrade to the next tier?
Check your CDG Zig app to find out how many more points you will need to upgrade to the next tier. Simply tap on “ZigPoints” and you will see your membership tier status and a tracker that indicates the remaining number of points required to upgrade to the next tier.
How many ZigPoints do I earn for every transaction?
Depending on your ZigRewards tier and payment method, you will earn up to 6 ZigPoints (ZP) for every S$1 spent.
| Elite | Prestige | VIP | |
|
Payment Methods: Cash/Cabcharge/NETS/ Credit & Debit cards/ EZ-Link |
1 ZP | 2 ZP | 4 ZP |
What transactions are eligible for ZigPoints?
Transactions on CDG Zig App that can earn ZigPoints include:
- Taxi or private-hire car bookings
- Street-hail trips paired with the CDG Zig App
- Food takeaway order
- Bus booking
What transactions are not eligible for ZigPoints?
Transactions that are excluded from earning ZigPoints are:
- Restaurant Reservations
- Bookings made via Dial-A-Cab or SMS-A-Cab
- Street-hail trips that are paid without pairing with the CDG Zig App
- EV-charging
When will my ZigPoints be credited to my account?
ZigPoints will be automatically credited to your account an hour after you trip completes. You may track your ZigPoints via the CDG Zig App.
How and where can I redeem my ZigPoints?
Instant redemption of ZigPoints to offset fares through the CDG Zig App once you have a minimum of 250 ZigPoints. You can redeem up to 5,000 ZigPoints per transaction.
Is there an expiry date for the ZigPoints accumulated in ZigRewards?
Expiration is based on ZigPoints activities. In other words, your ZigPoints will not expire but will be extended by six months so long as you complete at least one (1) transaction on the app.
