Frequently Asked Questions About ZigRewards
Cessation of ComfortPoints
Why is ComfortDelGro ceasing ComfortPoints?
ComfortPoints is ceasing to make way for our brand-new ZigRewards loyalty programme.
Will I earn ComfortPoints for my rides during this transition period?
ComfortPoints (a min. of four points) accumulated as at 1 May 2023 will be converted to ZigPoints at an existing conversion rate. As at 2 May 2023, ZigPoints will be rewarded for Car Rides, Bus Rides, Deals, Food and Pay for Street Hail transactions.
What will happen to my ComfortPoints in my account?
Unused ComfortPoints as at 1 May 2023 will be transferred to the new programme based on a ratio of 4 ComfortPoints to 1 ZigPoint.
Why did my ComfortPoints turn zero or become reduced on 2 May 2023?
ComfortPoints is being phased out as we introduce ZigRewards. Your ComfortPoints are in the midst of being converted to ZigPoints, and you will see the converted ZigPoints within 30 days from 2 May 2023.
How will my ComfortPoints be converted to ZigPoints in The ZigRewards programme?
Unused ComfortPoints after 1 May 2023 will be converted and transferred to the ZigRewards programme. You will receive 1 ZigPoint with every 4 ComfortPoints.
When will I see the converted ZigPoints in my account?
You will see the converted ZigPoints within 30 days from 2 May 2023.
ZigRewards
What is ZigRewards?
ZigRewards is a tiered rewards programme for CDG Zig App users. App users may earn ZigPoints when they book a car or bus ride, take a Pay for Street Hail trip, or purchase from Food or Deals. ZigPoints may be redeemed via Car Rides and ZigRewards.
How do I register for ZigRewards?
All new and current users will be automatically enrolled into ZigRewards.
Is there a minimum transaction amount required before I am eligible to earn ZigPoints?
No, there is no minimum transaction amount required.
How do I upgrade from tier to tier under the ZigRewards programme?
There are a total of three tiers in the ZigRewards programme: VIP, Prestige and Elite. Users will be automatically placed in the VIP tier upon registration. Spend $250 and above within 90 days to upgrade to Prestige, and $600 and above within 90 days to upgrade to Elite.
How can I check my membership tier?
Check your CDG Zig App to find out which membership tier you are at. Simply tap on “ZigPoints” and you will see your membership tier status.
How many points do I need to upgrade to the next tier?
Check your CDG Zig App to find out how many more points you will need to upgrade to the next tier. Simply tap on “ZigPoints” and you will see your membership tier status and a tracker that indicates the remaining number of points required to upgrade to the next tier.
How many ZigPoints do I earn for every transaction?
Depending on your ZigRewards tier and payment method, you will earn up to 4 ZigPoints (ZPs) for every S$1 spent.
| VIP | Prestige | Elite | |
|
Payment Methods: Cash/Cabcharge/NETS/ Credit & Debit cards/ EZ-Link |
1 ZP | 2 ZPs | 4 ZPs |
What transactions are eligible for ZigPoints?
Transactions on CDG Zig App that can earn ZigPoints are:
- Car Rides (taxi or private-hire car bookings)
- Street-hail trips paired with the CDG Zig App
- Food takeaway orders
- Bus Rides
- Deals purchases
What transactions are not eligible for ZigPoints?
Transactions that are excluded from earning ZigPoints are:
- Restaurant reservations under Food
- Street-hail trips that are paid without pairing with the CDG Zig App
- EV Charging
When will my ZigPoints be credited to my account?
ZigPoints will be automatically credited to your account an hour after your trip completes. You may track your ZigPoints via the CDG Zig App.
How and where can I redeem my ZigPoints?
You can redeem your ZigPoints once you have a minimum of 250 ZigPoints. You can redeem up to 5,000 ZigPoints per transaction. ZigPoints are available for redemption via Car Rides and ZigRewards.
Is there an expiry date for the ZigPoints accumulated in ZigRewards?
Expiration is based on ZigPoints activities. In other words, your ZigPoints will not expire but will be extended by six months so long as you complete at least one (1) transaction on the App.
