Frequently Asked Questions
About Cashless Payment & Promo Codes
Cashless Payments & Promo Codes Frequently Asked Questions
Does the CDG Zig App allow in-app cashless payments?
How are in-app credit and debit card payments made?
Why is my credit and debit statement showing "Cabcharge Asia" instead of Comfort / Citycab Taxi Singapore?
Is there an authorisation hold for cashless transactions for taxi fare?
What if the final fare is higher than the authorisation hold?
What happens if the final fare is less than the authorisation hold?
What if the unused amount from the authorisation hold is not released?
What if my booking is not successful or is cancelled after payment has been authorised?
What if the authorisation amount for an unsuccessful or cancelled trip is not released?
Can I use GrabPay Card for ComfortDelGro taxi fares?
I had used GrabPay Card for ComfortDelGro taxi trips but I am unable to match the fares that are charged to the GrabPay Card. Why is that the case?
What is NETS Click?
How do I use NETS Click on board ComfortDelGro taxis?
You need to first add your NETS bank card to the CDG Zig App. Here’s how you do so:
1. Download the CDG Zig App (available from App Store and Google Play Store) if you haven’t already done so;
2. Open the CDG Zig App and add your NETS Bank Card under the “Manage Payment” section;
3. Authenticate your identity by keying in the one-time password sent to your registered mobile number;
4. Once completed, you can book a ride and select NETS Click under “Select Payment Mode” to process your next taxi booking.
For street hail trips, select the “Pay for Street Hail” option on the CDG Zig App and select NETS Click as your payment method. You can scan the QR Code on the taxi’s cashless payment terminal or key in the taxi number to pair the trip to NETS Click.