Frequently Asked Questions
About Cashless Payment & Promo Codes

Cashless Payments & Promo Codes Frequently Asked Questions

Does the ComfortDelGro Taxi Booking App allow in-app cashless payments?

Our App accepts in-app cashless payments such as major credit/debit cards, NETS Click, DBS PayLah as well as Cabcharge.

How are in-app credit and debit card payments made?

Users can add their credit/debit cards into the ComfortDelGro Taxi Booking App and pay for both booking and street hail trips using these in-app cashless payment methods. Just to go “Manage Payment” and select “Credit/Debit Card” to start adding your credit/debit cards into the App.

Why is my credit and debit statement showing "Cabcharge Asia" instead of Comfort / Citycab Taxi Singapore?

Under the new payment gateway service, all credit/debit card trips from Mastercard, Visa, Diners and JCB will now be reflected as Cabcharge Asia, the payment processing arm of our company. However, there is no change for American Express cards.

Is there an authorisation hold for cashless transactions for taxi fare?

There is an authorisation hold for credit and debit cards to validate the card and the hold amount will be deducted against the final fare. Any unused amount remaining from the authorisation hold will be returned to the passenger after the full payment of the fare has been made.

What if the final fare is higher than the authorisation hold?

If that is the case, the extra amount on top of the authorisation hold will be charged as a separate transaction and this amount will be reflected separately apart from the fare on your credit and debit card statement. No other extra amount will be charged. To check if the fare is correct, you can simply add up these two transactions in the statement.

What happens if the final fare is less than the authorisation hold?

If that is the case, any unused amount remaining from the authorisation hold will be returned to the passenger’s account after the full payment of the fare has been made.

What if the unused amount from the authorisation hold is not released?

Please contact your card issuing bank for clarifications if that happens.

What if my booking is not successful or is cancelled after payment has been authorised?

The authorisation amount for unsuccessful or cancelled trips will not be charged and the bank will release it out when its holding period has elapsed. Please note, however, that reversal by foreign banks may take approximately one to two working weeks.

What if the authorisation amount for an unsuccessful or cancelled trip is not released?

Please contact your card issuing bank for clarifications if that happens.

Can I use GrabPay Card for ComfortDelGro taxi fares?

It is advisable that you don’t use GrabPay Card for ComfortDelGro taxi fares as there may be instances whereby the reversal of charges for cancelled bookings are not correctly reflected on the GrabPay card. To avoid such a situation, we would advise you to switch to other credit/debit cards.

I had used GrabPay Card for ComfortDelGro taxi trips but I am unable to match the fares that are charged to the GrabPay Card. Why is that the case?

It could be because you had cancelled the booking and the reversal of fares is not reflected in the GrabPay Card’s transaction records. Should you encounter such a situation, please contact GrabPay immediately to find out when these charges will be reversed as it depends solely on GrabPay as the card issuer.

What is NETS Click?

NETS Click is a new in-app payment option that allows consumers to use NETS bank cards from DBS, OCBC and UOB to conveniently pay for both booking and street hail trips with ComfortDelGro taxis via the ComfortDelGro Taxi Booking App.

How do I use NETS Click on board ComfortDelGro taxis?

You need to first add your NETS bank card to the ComfortDelGro Taxi Booking App. Here’s how you do so:

1. Download the ComfortDelGro Taxi Booking App (available from App Store and Google Play Store) if you haven’t already done so;
2. Open the ComfortDelGro Taxi Booking App and add your NETS Bank Card under the “Manage Payment” section;
3. Authenticate your identity by keying in the one-time password sent to your registered mobile number;
4. Once completed, you can book a ride and select NETS Click under “Select Payment Mode” to process your next taxi booking.

For street hail trips, select the “Pay for Street Hail” option on the ComfortDelGro Taxi Booking App and select NETS Click as your payment method. You can scan the QR Code on the taxi’s cashless payment terminal or key in the taxi number to pair the trip to NETS Click.

What should I do if the cabby did not deduct the promo code discount from my final fare?

Our deepest apologies that the driver had not done so. Our drivers have been told that the final metered fare should be the one reflected on the Mobile Data Terminal (MDT) and not the meter. The metered fare displayed on the MDT would have taken into account the promo code discount. Please contact our Customer Service Centre at 6552 4525 or email to feedback@cdgtaxi.com.sg and provide us with your booking trip details so that we can conduct an investigation into the matter.

Can I use promo codes for ComfortRIDE?

Yes, you can view the promo codes that you are eligible for when you select ComfortRIDE. Select the promo code you wish to use before you confirm the booking.