Frequently Asked Questions About Eat & Drink

Takeaway Orders

How do I place a takeaway order?

First, tap on the “Eat & Drink” icon on either the home screen or the side-bar menu. Select “Takeaway” and choose your desired F&B Merchant. On the Merchant page, select “Takeaway” and add the desired items to cart. Follow through with the instructions before you make the payment to check-out your order.

If you locate a merchant using the search bar, do note that only some merchants offer takeaways.

How do I pay for my takeaway order?

You may pay for your takeaway order using the credit card saved in the App.

If you have yet to add a credit card, you may tap “Manage Payment” on the sidebar menu and enter your payment details.

How do I know if my takeaway order is confirmed?

You will receive an in-app notification* when the merchant accepts your order. To check on the status of existing orders or past orders, go to “Eat & Drink” and tap on the document icon at the top-right corner of the page.

An in-app notification with updates to your order status will be sent to you when:

  1. your order has been placed;
  2. your order has been accepted by the merchant;
  3. your order is being prepared by the merchant;
  4. your order is ready for collection; and
  5. your order has been cancelled by the merchant.

* Please enable notifications in your settings. 

How do I check my takeaway order status?

To check on the status of existing or past orders, go to “Eat & Drink” and tap on the document icon at the top-right corner of the page.

How do I collect my takeaway order?

After making an order, you will receive an in-app notification informing you that your order is ready for collection. To collect your order, simply show the order information to the respective merchant.

To access your order information, refer to the order confirmation email or tap on the document icon at the top-right corner of the “Eat & Drink” page.

How do I amend my takeaway order after it is placed?

You will not be able to amend your order once it has been placed. You may cancel an order within the first five seconds and resubmit another order, or contact the merchant directly for cancellation. But, please note that cancellation is at the discretion of the merchant.

Can I cancel my takeaway order?

You may select Cancel Order within the first five seconds after placing an order. Alternatively, you may also contact the merchant directly for cancellation, unless the order has already been prepared by the merchant. However, this is at the discretion of the merchant.

If your order has been successfully cancelled, the refund will be processed within five working days upon the cancellation of the order.

What happens after my takeaway order has been cancelled?

An in-app notification will be sent to you when the takeaway order has been cancelled. The refund will be processed within five working days upon the cancellation of the order.

Is there a minimum order for takeaways?

There is no minimum order for takeaways.

Do you offer delivery services?

No, all takeaway orders are for self-collection only.

Table Reservations

How do I make a reservation?

Go to the “Eat & Drink” page from the home screen on the sidebar menu. Select “Dine-in” for reservations and your desired merchant.

After accessing the merchant page, select “Reserve”. You may proceed to make a reservation by indicating your desired date and time slot*, the number of people, and your contact details for our merchants to contact you regarding the reservation if necessary.

You will receive a confirmation email from Chope for your reservation.

* Note: this is subject to availability of the restaurant.

Do I need to pay to make a reservation?

No payment is required when making a reservation.

 

How do I amend my reservation?

You may amend your reservation from the email notification that Chope sends you upon confirmation of your reservation.

Can I cancel my reservation?

You may cancel your booking by selecting “Cancel Reservation” after making a reservation through the App.

Alternatively, you may cancel your order through the confirmation email from Chope by following the link that will be included in the confirmation email. You will need your Reservation Confirmation ID and phone number to log in to access the details of your reservation. You will receive an email from Chope to confirm the cancellation.

For further assistance, you may write to customersupport@chope.co.