Frequently Asked Questions
About Cashless Payment & Promo Codes
Cashless Payments & Promo Codes Frequently Asked Questions
Does the CDG Zig App allow in-app cashless payments?
Our App accepts in-app cashless payments such as major credit/debit cards, NETS Click, DBS PayLah as well as Cabcharge.
How do I add in-app cashless payment methods?
You can add in-app cashless payment methods by going to “Account” on the home screen and enter your payment details under “Manage Payment”. The in-app payment methods can be used for both App bookings and Pay for Street Hail trips.
Why is my credit and debit statement showing "Cabcharge Asia" instead of Comfort / Citycab Taxi Singapore?
Under the new payment gateway service, all credit/debit card trips from Mastercard, Visa, Diners and JCB will now be reflected as Cabcharge Asia, the payment processing arm of our company. However, there is no change for American Express cards.
Is there an authorisation hold for in-app cashless transactions for taxi and private-hire car rides?
Yes. For validation purposes, there is an authorisation hold for in-app credit and debit card transactions. As of 18 October 2023, our in-app DBS PayLah! payments will also have an authorisation hold to validate and check if there is sufficient balance in the user’s account. Once the transaction goes through, the authorisation hold will be charged or returned according to the final fare.
For in-app credit and debit payments, how much is on hold, and for how long?
When you use in-app credit or debit payment, there will be an authorisation hold for 15 minutes.
For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare. For By Meter trips, the hold amount is equivalent to the higher range of the fare.
For Pay for Street Hail trips and By Meter trips where the passenger selects the option to “Add Destination Later”, the hold amount will be $20 by default.
What is the authorisation hold for in-app DBS PayLah! payments?
For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare plus a buffer of $10, in case of any additional surcharges at the end of the trip. For By Meter trips, the hold amount is equivalent to the higher range of the fare plus a buffer of $10.
For Pay for Street Hail trips and By Meter trips where the passenger selects the option to “Add Destination Later”, the hold amount will be $30 by default.
How long is the authorisation hold for in-app DBS PayLah! payments?
There will be an authorisation hold for 10 minutes for in-app DBS PayLah! payments.
What happens to the authorisation hold amount if a ride is in progress?
If you have successfully booked a ride and the trip is in progress, the authorisation hold amount will be used to offset the trip fare. Any excess will be returned to your account. It will not be charged unless there are additional charges at the end of your trip.
What happens if the final trip fare is higher than the authorisation hold amount?
For in-app credit and debit card payments, the outstanding fare on top of the authorisation hold will be charged as a separate transaction from the authorisation hold amount. The two separate transactions will be charged on the same day and should add up to give you the final fare.
For in-app DBS PayLah! payments, the authorisation hold will be released if there are not enough funds in your PayLah! account. Our team will contact you so you can make the payment.
What happens if the final trip fare is less than the authorisation hold amount?
For in-app credit and debit card payments, as well as DBS PayLah! payments, any unused amount from the authorisation hold will be returned to your account once the transaction goes through.
What happens if my booking Is unsuccessful?
In case of unsuccessful booking, the authorisation hold amount will be released back to your account in 10 minutes for DBS PayLah! payments, or 15 minutes for credit and debit card payments.
What happens if a ride is not available or if I cancel my ride during the authorisation hold period?
If no ride is available or if you cancel your ride during the authorisation hold period, the amount will still be held for 10 minutes if you had selected DBS PayLah! payments, or 15 minutes if you had selected credit or debit card payments. The hold amount will be used to pay for bookings made during this time, or returned to your account if a trip is not in progress after the hold period ends.
What if the unused amount from the authorisation hold is not released?
Please contact your card issuing bank for clarifications if that happens.
What if the authorisation amount for an unsuccessful or cancelled trip is not released?
Please contact your card issuing bank for clarifications if that happens.
Can I use GrabPay Card for ComfortDelGro taxi fares?
It is advisable that you don’t use GrabPay Card for ComfortDelGro taxi fares as there may be instances whereby the reversal of charges for cancelled bookings are not correctly reflected on the GrabPay card. To avoid such a situation, we would advise you to switch to other credit/debit cards.
I had used GrabPay Card for ComfortDelGro taxi trips but I am unable to match the fares that are charged to the GrabPay Card. Why is that the case?
It could be because you had cancelled the booking and the reversal of fares is not reflected in the GrabPay Card’s transaction records. Should you encounter such a situation, please contact GrabPay immediately to find out when these charges will be reversed as it depends solely on GrabPay as the card issuer.
What is NETS Click?
NETS Click is a new in-app payment option that allows consumers to use NETS bank cards from DBS, OCBC and UOB to conveniently pay for both booking and street hail trips with ComfortDelGro taxis via the CDG Zig App.
How do I use NETS Click on board ComfortDelGro taxis?
You need to first add your NETS bank card to the CDG Zig App. Here’s how you do so:
1. Download the CDG Zig App (available from App Store and Google Play Store) if you haven’t already done so;
2. Open the CDG Zig App and add your NETS Bank Card under the “Manage Payment” section;
3. Authenticate your identity by keying in the one-time password sent to your registered mobile number;
4. Once completed, you can book a ride and select NETS Click under “Select Payment Mode” to process your next taxi booking.
For street hail trips, select the “Pay for Street Hail” option on the CDG Zig App and select NETS Click as your payment method. You can scan the QR Code on the taxi’s cashless payment terminal or key in the taxi number to pair the trip to NETS Click.
What should I do if the cabby did not deduct the promo code discount from my final fare?
Our deepest apologies that the driver had not done so. Our drivers have been told that the final metered fare should be the one reflected on the Mobile Data Terminal (MDT) and not the meter. The metered fare displayed on the MDT would have taken into account the promo code discount. Please contact our Customer Service Centre at 6552 4525 or email to [email protected] and provide us with your booking trip details so that we can conduct an investigation into the matter.
Can I use promo codes for ComfortRIDE?
Yes, you can view the promo codes that you are eligible for when you select ComfortRIDE. Select the promo code you wish to use before you confirm the booking.
General Terms & Conditions for Promotion Codes/Booking Codes on ComfortDelGro Taxi Booking Application
Please click here for General Terms & Conditions for Promotion Codes/Booking Codes on ComfortDelGro Taxi Booking Application.
