FAQs

RECEIPTS

We are unable to reprint taxi receipts. This can only be done at the point of transaction in the taxi. We issue trip endorsement letters instead which verify trips made on board our taxis. To obtain an endorsement letter, please write to feedback@cdgtaxi.com.sg with the following trip details:

  1. Taxi licence plate
  2. Date and time of trip made
  3. Pick-up and drop-off location

Note: We only issue endorsement letters if the printer or the MDT is faulty and a printed receipt cannot be issued. Please remember to ask for the printed receipt before alighting.

Alternatively, you may obtain an eReceipt by signing up for our ComfortPoints programme and/or using the ComfortDelGro Taxi Booking App to manage your receipts.

eReceipt is an electronic receipt for your taxi trip which can be obtained by either:

(1) Through the ComfortDelGro Taxi Booking App,

1. Select “My Trips & eReceipts”
2. Select “e-Receipts”
3. Select the trip
4. Select “Send receipt to email”

(2) Log in to your ComfortPoints account to retrieve a copy of your trip details. If you do not have a ComfortPoints account, please refer here.
1. Go to https://www.comfortpoints.com.sg
2. Sign up for an account
3. Register your ez-link/NETS FlashPay card in the system
4. Enable eReceipt notifications via email

No. You can only obtain an endorsement letter for a trip made within the last two months.
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