FAQs

COMFORTRIDE

ComfortRIDE is a new service that connects passengers to the nearest vehicle and has been available on the ComfortDelGro Booking App since 15 May 2019.
ComfortRIDE is a new offering through the ComfortDelGro Taxi Booking App, clearly identifiable by the word “new” in a red circle. Passengers who wish to try this service can do so by selecting the option before tapping “Book Now”.
ComfortRIDE is only available on the ComfortDelGro Taxi Booking App.
At the moment, ComfortRIDE does not have the option to select a seven-seater MaxiCab. You may still book a seven-seater MaxiCab through the ComfortDelGro Taxi Booking App by selecting the “seven-seater MaxiCab” option before you confirm the booking.
We do not offer ComfortRIDE at the airport at this moment. Passengers have the option to queue for a taxi at the taxi stands at the different terminals.
Fares for ComfortRIDE will adjust according to market demand and supply. Price increase may occur if there is high demand in an area.
There is a S$5 charge for additional stop/distance travelled for 5km thereafter or less. If you have multiple destinations, please inform the driver in advance.
All ComfortRIDE fares include all surcharges except ERP charges and the $5 charge for additional stop/distance travelled for every 5km thereafter or less. ERP charges, if any, will be automatically added to the final fare at the end of the trip. There is also no admin fee for ComfortRIDE if you pay by cashless.
Only ComfortRIDE fares are subject to dynamic pricing. If you have selected “Metered Fare” options, the fares are not subject to dynamic pricing.
Cash and cashless payment options, including in-app cashless payments such as credit cards, Masterpass and virtual Cabcharge are accepted for ComfortRIDE trips.
You can switch the in-app cashless payments between credit cards, Masterpass and virtual Cabcharge for all trips, including ComfortRIDE and street hail.
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