Frequently Asked Questions About The CDG Zig App
CDG Zig App Frequently Asked Questions
What is the CDG Zig App?
CDG Zig is the one-stop App for everything mobility and lifestyle. Users can book a taxi, private-hire car or bus, make restaurant reservations, pre-order takeaways, charge their Electric Vehicles (EVs) and even snag the hottest deals!
Plus, there are ZigPoints to be earned and various perks to be enjoyed throughout our ZigRewards loyalty programme tiers!
Do I need to register for the CDG Zig App?
First-time users who do not already have a CDG Zig account will be asked to register their particulars when they first log onto the App!
Will my existing promo codes and ComfortPoints be forfeited when I update to the New CDG Zig App?
Users will have their promo codes migrated over to the updated CDG Zig App. For users that have a minimum of 4 ComfortPoints recorded as at 1 May 2023, they will be converted to ZigPoints on the updated CDG Zig App. For more information, please refer to here.
Will ComfortProtect Still be on the updated CDG Zig App as I have opted in previously?
If you have opted into ComfortProtect, it remains so even in the updated CDG Zig App.
Is there a deadline for me to update to the newest CDG Zig App?
We encourage you to update to the latest CDG Zig App when you are prompted to do so to enjoy our new and improved mobility and lifestyle services.
If I don’t upgrade, can I still use the App?
Your App will remain at the last version from your previous update. We hope you can update to the latest CDG Zig App as soon as possible to enjoy our mobility and lifestyle services.
Ride Bookings Frequently Asked Questions
Can I arrange for multiple pick-ups and destinations in a single trip?
Yes, a passenger can have up to two drop-off points when booking a trip using the multiple-stop feature in the CDG Zig App. With this feature, the additional destination surcharge is automatically added into the final fare. However, in the event that the passenger forgets to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
What is the fare for trips with multiple destinations?
The additional destination surcharge is already automatically added into the final fare. However, if you forget to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
If the GPS location detected by the CDG Zig App is wrong, how do I amend the address?
If the GPS location detected is wrong, you can tap to change the pick-up location, then manually key in the postal code, building name, block number or street name in the “Pick up from” field to correct it.
How do I remove an address in "Saved places" for the CDG Zig App?
If you wish to remove your home or work address, simply go to your account, select “Saved places” and edit either your home or work address to remove it. To remove other favourites, uncheck the red heart icon to remove it from your list.
I made a booking via the CDG Zig App. A Mercedes Benz limousine picked me up and my fare ended up being more expensive. How do I prevent that from happening for future bookings?
By default, our system despatch any taxi type unless you have selected your preferred taxi type. To select a specific type such as a normal four-seater, choose under “4 Seater Normal Taxi” when you are at a new taxi booking screen to change to your preferred taxi type.
Can I book a taxi for places such as Legoland or Johor Premium Outlets in Malaysia?
You may book taxis that are licensed to travel to Malaysia that are located at Queen Street taxi stand. However, they are only allowed to disembark passengers at Kota Raya taxi stand and cannot go further to places such as Legoland or Johor Premium Outlets. For more information, you may wish to contact the 24-hour Johor Bahru Taxi Services hotline at 62967054 / 62946943.
How much time in advance should I give to make an advance booking?
Advance bookings need to be made at least 30 minutes in advance. Check out the rates and charges of advance bookings here.
Can I book taxis from the airport?
No. We do not accept booking jobs from the airport. Passengers can queue for taxis at the taxi stands that are available at the different airport terminals.
CDG Zig App Account Deletion Frequently Asked Questions
Why Has My CDG Zig App Account Been Deleted?
Your CDG Zig App account has been deleted because your account remained inactive for at least 1 year, meaning you did not log in to your account during that time. You have to log in to the CDG Zig App again to be considered active.
Why Is My CDG Zig Account Scheduled For Deletion?
Scheduled deletion is part of our policy to keep the platform secure and active for all users. This soft deletion serves to mitigate issues related to recycled numbers on the CDG Zig App. Users affected by these issues find that they receive email receipts for rides they have never taken before or email OTP that they have never triggered before.
What Qualifies As ‘Inactive CDG Zig App Account’?
Your CDG Zig App account will be deemed inactive if you haven’t logged in for a while. For example, if you haven’t logged in for 1 year, then your account will be considered inactive for 1 year.
How Will I know If My CDG Zig App Account Is Considered Inactive and Scheduled for Deletion?
CDG Zig will send you an email 30 days prior to the scheduled date for deletion to notify you that your CDG Zig App account has been inactive for over a year and another reminder email 3 days prior to the scheduled date for deletion.
Can I Restore My CDG Zig App Account That Was Previously Deleted?
- Yes. If you log in with your original credentials during onboarding, you will be given the option to either restore your previous account or start fresh by registering for a new account.
- If you choose to restore your account, your past data will be recovered. This refers to your saved addresses (Saved Places), ride history (Activities) for bookings made within the past 6 months and promo codes that remain valid at the time of account restoration.
I Have Multiple Accounts, Will All Of Them Be Deleted?
Only CDG Zig App accounts that have been inactive for at least 1 year will be deleted. Active accounts (meaning CDG Zig App accounts which last log-in is less than a year ago) will not be affected.
What Happens To My Data If My CDG Zig App Account Is Deleted?
You can still recover your account and certain past data if you re-login and choose to restore your account during the onboarding process on the CDG Zig App.
Retain Card on File & Security PIN Frequently Asked Questions
I keep seeing a banner asking me to verify my email or set a PIN. Why??
Until your email is verified and a PIN is set, the app will show a reminder to help keep your account protected. Once this is done, the banner disappears.
Can I change my email address?
Yes. In Account Security, select Change Email. Enter your new email address and verify it with an OTP. Until the new email is verified, some features, such as payments and PIN setup, are limited.
I have verified my account via email. Do I need to verify my device again?
No. After successful account recovery via email, the current device becomes trusted automatically. If you log in on another device, you will need to trust the new device before accessing saved payment methods.
What happens if I delete my account?
- Check your spam or junk folders.
- Wait 60 seconds and tap Resend.
- Confirm that you can access the email address on file, or update it if needed.
- If the issue persists, try verifying using your PIN, if set, or contact support.
I’m not receiving the email OTP. What should I try?
- Yes. If you log in with your original credentials during onboarding, you will be given the option to either restore your previous account or start fresh by registering for a new account.
- If you choose to restore your account, your past data will be recovered. This refers to your saved addresses (Saved Places), ride history (Activities) for bookings made within the past 6 months and promo codes that remain valid at the time of account restoration.
The app says I must verify, but there is an error when I try to proceed.
Select Try Again to restart the verification, or return later. The app will show a holding screen explaining the next steps. You can also choose Create New Account if the account does not belong to you.
What are “Trusted Devices” in the app?
Trusted devices are those on which you have successfully completed authentication using email verification or a Security PIN. Only trusted devices can access stored payment methods and account recovery features.
What if my phone was reset or replaced and is no longer recognized?
A reset or replacement phone appears as a new device. Verify your identity using your Security PIN or an email OTP to trust it again and restore your saved payment methods.
What should I do if my device is not recognized as trusted?
Verify your identity using your Security PIN or an email OTP. Once verification is successful, the device will be added to your list of trusted devices.
How do I trust a new or unrecognized device?
When signing in on a new or untrusted device, you will be prompted to verify yourself using your Security PIN, if set, or an email OTP. Once verification is complete, the device becomes trusted.
How do I trust a new or unrecognized device?
When you request account deletion, all trusted devices and stored payment methods are permanently removed, ensuring no device retains access to your data.
Will my cards stay saved if I log out or update the app?
Yes. Your payment methods are stored securely in the backend, not in the local app cache. When you sign back in on a trusted device, your cards are restored.
What is the Security PIN, and why do I need it?
The Security PIN is a 4-digit code set after email verification. It helps protect your account, payment methods, and sensitive financial information.
How do I set up my Security PIN?
You will be prompted to set up your Security PIN after successfully verifying your email. You can also set or change your PIN in the Account Security section. Follow the instructions to enter and confirm a 4-digit code.
What happens if I forget my Security PIN?
If you forget your PIN or enter it incorrectly multiple times, you will be prompted to verify your identity via email OTP before resetting or changing your PIN.
What happens if I forget my Security PIN?
Yes. You can change your Security PIN at any time in the Account Security section. You must first verify your existing PIN. If multiple attempts fail, you can reset your PIN after verifying your identity via email OTP.
I entered the wrong PIN too many times. What should I do next?
For security reasons, you will need to wait briefly before trying again. If attempts continue to fail, select Verify with Email and then reset your PIN.
