Frequently Asked Questions About The CDG Zig App
CDG Zig App Frequently Asked Questions
What is the CDG Zig App?
CDG Zig is the one-stop App for everything mobility and lifestyle. Users can book a taxi, private-hire car or bus, make restaurant reservations, pre-order takeaways, charge their Electric Vehicles (EVs) and even snag the hottest deals!
Plus, there are ZigPoints to be earned and various perks to be enjoyed throughout our ZigRewards loyalty programme tiers!
Do I need to register for the CDG Zig App?
First-time users who do not already have a CDG Zig account will be asked to register their particulars when they first log onto the App!
Will my existing promo codes and ComfortPoints be forfeited when I update to the New CDG Zig App?
Users will have their promo codes migrated over to the updated CDG Zig App. For users that have a minimum of 4 ComfortPoints recorded as at 1 May 2023, they will be converted to ZigPoints on the updated CDG Zig App. For more information, please refer to here.
Will ComfortProtect Still be on the updated CDG Zig App as I have opted in previously?
If you have opted into ComfortProtect, it remains so even in the updated CDG Zig App.
Is there a deadline for me to update to the newest CDG Zig App?
We encourage you to update to the latest CDG Zig App when you are prompted to do so to enjoy our new and improved mobility and lifestyle services.
If I don’t upgrade, can I still use the App?
Your App will remain at the last version from your previous update. We hope you can update to the latest CDG Zig App as soon as possible to enjoy our mobility and lifestyle services.
Ride Bookings Frequently Asked Questions
Can I arrange for multiple pick-ups and destinations in a single trip?
Yes, a passenger can have up to two drop-off points when booking a trip using the multiple-stop feature in the CDG Zig App. With this feature, the additional destination surcharge is automatically added into the final fare. However, in the event that the passenger forgets to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
What is the fare for trips with multiple destinations?
The additional destination surcharge is already automatically added into the final fare. However, if you forget to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
If the GPS location detected by the CDG Zig App is wrong, how do I amend the address?
If the GPS location detected is wrong, you can tap to change the pick-up location, then manually key in the postal code, building name, block number or street name in the “Pick up from” field to correct it.
How do I remove an address in "Saved places" for the CDG Zig App?
If you wish to remove your home or work address, simply go to your account, select “Saved places” and edit either your home or work address to remove it. To remove other favourites, uncheck the red heart icon to remove it from your list.
I made a booking via the CDG Zig App. A Mercedes Benz limousine picked me up and my fare ended up being more expensive. How do I prevent that from happening for future bookings?
By default, our system despatch any taxi type unless you have selected your preferred taxi type. To select a specific type such as a normal four-seater, choose under “4 Seater Normal Taxi” when you are at a new taxi booking screen to change to your preferred taxi type.
Can I book a taxi for places such as Legoland or Johor Premium Outlets in Malaysia?
You may book taxis that are licensed to travel to Malaysia that are located at Queen Street taxi stand. However, they are only allowed to disembark passengers at Kota Raya taxi stand and cannot go further to places such as Legoland or Johor Premium Outlets. For more information, you may wish to contact the 24-hour Johor Bahru Taxi Services hotline at 62967054 / 62946943.
How much time in advance should I give to make an advance booking?
Advance bookings need to be made at least 30 minutes in advance. Check out the rates and charges of advance bookings here.
Can I book taxis from the airport?
No. We do not accept booking jobs from the airport. Passengers can queue for taxis at the taxi stands that are available at the different airport terminals.
CDG Zig App Account Deletion Frequently Asked Questions
Why Has My CDG Zig App Account Been Deleted?
Your CDG Zig App account has been deleted because your account remained inactive for at least 1 year, meaning you did not log in to your account during that time. You have to log in to the CDG Zig App again to be considered active.
Why Is My CDG Zig Account Scheduled For Deletion?
Scheduled deletion is part of our policy to keep the platform secure and active for all users. This soft deletion serves to mitigate issues related to recycled numbers on the CDG Zig App. Users affected by these issues find that they receive email receipts for rides they have never taken before or email OTP that they have never triggered before.
What Qualifies As ‘Inactive CDG Zig App Account’?
Your CDG Zig App account will be deemed inactive if you haven’t logged in for a while. For example, if you haven’t logged in for 1 year, then your account will be considered inactive for 1 year.
How Will I know If My CDG Zig App Account Is Considered Inactive and Scheduled for Deletion?
CDG Zig will send you an email 30 days prior to the scheduled date for deletion to notify you that your CDG Zig App account has been inactive for over a year and another reminder email 3 days prior to the scheduled date for deletion.
Can I Restore My CDG Zig App Account That Was Previously Deleted?
- Yes. If you log in with your original credentials during onboarding, you will be given the option to either restore your previous account or start fresh by registering for a new account.
- If you choose to restore your account, your past data will be recovered. This refers to your saved addresses (Saved Places), ride history (Activities) for bookings made within the past 6 months and promo codes that remain valid at the time of account restoration.
I Have Multiple Accounts, Will All Of Them Be Deleted?
Only CDG Zig App accounts that have been inactive for at least 1 year will be deleted. Active accounts (meaning CDG Zig App accounts which last log-in is less than a year ago) will not be affected.
What Happens To My Data If My CDG Zig App Account Is Deleted?
You can still recover your account and certain past data if you re-login and choose to restore your account during the onboarding process on the CDG Zig App.
