Frequently Asked Questions About ComfortRIDE
ComfortRIDE Frequently Asked Questions
What is Flat Fare?
Flat fare refers to fixed-fare taxi booking service that connects passengers to the nearest vehicle. It has been available on the CDG Zig App since 15 May 2019.
Where can I find flat fare on the CDG Zig App?
Flat fares are identified by a single fixed price rather than a fare range. Passengers can access this option by selecting it before tapping “Book Now”.
Can I book flat fare rides through the hotline?
Flat fare rides are only available on the CDG Zig App.
Can I book flat fare rides at the airport?
Yes, you can book a flat fare ride (Car) at the airport by setting your pick-up location to the designated postal codes within Changi Airport. Alternatively, you may opt to take a taxi from the taxi stands.
Applicable Changi Airport postal codes:
819642 (T1)
– B1, Door 3 – 13
– Jewel, L2, pick-up pillar 7 and 8
819643 (T2)
– L1, Door 5 – 7
819663 (T3)
– B1, Door 1 – 3
– Crowne Plaza Changi Airport
819665 (T4)
– L1, Door 1 – 2
What is the minimum fare for a flat fare ride?
The minimum fare is S$6.
Is there dynamic pricing for flat fares?
Flat fares will adjust according to market demand and supply. Price increase may occur if there is high demand in an area.
Can I arrange for multiple pick-ups and destinations in a single trip with flat fare rides?
Yes, a passenger can have up to two drop-off points when booking a taxi trip using the multiple-stop feature in the CDG Zig App. With this feature, the additional destination surcharge is automatically added into the final fares. However, in the event that the passenger forgets to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
What is the fare for multiple destinations for flat fare rides?
The additional destination surcharge is already automatically added into the final fares. However, if you forget to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
Are surcharges included in flat fare rides?
All flat fares include all surcharges except ERP charges and the $5 charge for additional stop/distance travelled for every 5km thereafter or less. ERP charges, if any, will be automatically added to the final fare at the end of the trip. There is also no admin fee for flare fare rides if you pay by cashless.
Are metered fares subject to dynamic pricing?
Only flat fares are subject to dynamic pricing. If you have selected “Metered Fare” options, the fares are not subject to dynamic pricing.
What are the cashless payments available for flat fare rides?
Cash and cashless payment options, including in-app cashless payments such as credit/debit cards, NETS Click, DBS PayLah as well as Cabcharge, are accepted for flat fare rides.
Can I switch between cashless payments for flat fare rides while I am on board the vehicle?
You can switch the in-app cashless payments between credit/debit cards, NETS Click, DBS PayLah and Cabcharge for all trips, including flat fare rides and street hail.
Can I use promo codes for flat fare rides?
Yes, you can view the promo codes that you are eligible for when you select flat fare rides. Select the promo code you wish to use before you confirm the booking.
Can I book a flat fare ride in advance?
Flat fare rides are only available for current booking jobs.
Can I choose my preferred route during my ride?
For flat fare bookings, drivers are entitled to choose the quickest or most direct route as suggested by GPS navigation.
For metered fare bookings, passengers have the option to select the route upon boarding the taxi. In the absence of specific instructions from the customer, the driver is obligated to follow the most direct route to fulfill the journey, in accordance with the Road Traffic Act.
Where Should I Wait For My Ride If My Pick-Up Point Is Below Or Beyond The Ground Floor?
For pickup and drop-off locations beyond the ground floor, passengers are instructed to wait at the designated pickup point or will be dropped off at the designated dropoff point corresponding to the postal code, even if the booking designates a different level.
For instance, at Woodleigh Mall, passengers should wait at the designated pickup point or will be dropped off in Basement 1. In cases where the building lacks a specified pickup point or dropoff point, passengers are advised to wait at street level or will be dropped off at street level, regardless of the booking indicating a higher floor, such as Level 4 Sin Ming AutoCity.
Drivers may impose an additional $5 charge for deviations from the exact pickup location stated in the booking, such as requests for pickup at guard houses or mall pickup points. It is mandatory for drivers to inform passengers before applying any additional surcharge.
