Frequently Asked Questions About Our Mobile Booking App
Mobile Booking App Frequently Asked Questions
Can I arrange for multiple pick-ups and destinations in a single trip?
Yes, a passenger can have up to two drop-off points when booking a taxi trip using the multiple-stop feature in the ComfortDelGro Taxi Booking App. With this feature, the additional destination surcharge is automatically added into the final fares. However, in the event that the passenger forgets to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
What is the fare for trips with multiple destinations?
The additional destination surcharge is already automatically added into the final fares. However, if you forget to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
If the GPS location detected by the ComfortDelGro Taxi Booking App is wrong, how do I amend the address?
If the GPS location detected is wrong, you can tap to change the pick-up location, then manually key in the postal code, building name, block number or street name in the “Pick up from” field to correct it.
How do I remove the address in "Manage Favourites" for ComfortDelGro Taxi Booking App?
If you wish to remove your home or work address, simply go to menu, select “Manage Favourites” and choose either your home or office address to remove it. To remove other favourites, go to menu, select “Manage Favourites”, tap on “Other Favourites”, uncheck the red heart icon to remove it from your list of favourites.
I made a booking via the ComfortDelGro Taxi Booking App. A Mercedes Benz limousine picked me up and my fare ended up being more expensive. How do I prevent that from happening for future bookings?
By default, our system despatches any taxi type unless you have selected your preferred taxi type. To select a specific type such as a normal four-seater, tap “Any Vehicle” when you are at a new taxi booking screen to change to your preferred taxi type.
Can I book a taxi for places such as Legoland or Johor Premium Outlets in Malaysia?
You may book taxis that are licensed to travel to Malaysia that are located at Queen Street taxi stand. However, they are only allowed to disembark passengers at Kota Raya taxi stand and cannot go further to places such as Legoland or Johor Premium Outlets. For more information, you may wish to contact the 24-hour Johor Bahru Taxi Services hotline at 62967054 / 62946943.
How much time in advance should I give to make an advance booking?
Advance bookings need to be made at least 30 minutes in advance. Check out the rates and charges of advance bookings here.
Can I book taxis from the airport?
No. We do not accept booking jobs from the airport. Passengers can queue for taxis at the taxi stands that are available at the different airport terminals.
